Issue - meetings
Council Responsiveness Response to the Overview and Scrutiny Enquiry
Meeting: 20/06/2017 - EXECUTIVE (Item 12)
12 Executive Response to Overview and Scrutiny Enquiry on Council Responsiveness PDF 10 KB
To agree the response of the Executive to the outcomes of a scrutiny enquiry into council responsiveness as received at the previous Executive meeting on 4 April 2017.
Additional documents:
Decision:
That the response, set out at Appendix A to the report, be approved including the proposed actions to be taken in light of the recommendations of the enquiry.
Minutes:
The Executive considered a report from the Deputy Leader and Executive Member for Corporate Resources that proposed a response to the outcomes of a scrutiny enquiry into council responsiveness. Many of the recommendations proposed by the enquiry were being pursued. The remaining recommendations fell into three broad categories for which action was proposed:-
· focusing on customer experience to enhance intelligence and tailor services accordingly;
· enhancing the accessibility of the Council’s decision making process in addition to creating a focal point with town and parish councils; and
· focusing on community engagement, consultation and co-production.
Reason for decision: To enable the recommendations, where applicable, to be implemented.
RESOLVED
that the response, set out at Appendix A to the report, be approved including the proposed actions to be taken in light of the recommendations of the enquiry.