To approve the Capital Investment for the 'Construct and Implementation' phase of the Customer First Programme

1.   That the Customer First Implementation Strategy and Plan be endorsed.

2.   That the appointment of a technology partner for the programme, as set out in the exempt Appendix B to the report, be approved.

3.   To draw down funding of £1.689m from the Capital Budget.

4.   That the extension of the contract for the delivery partner, following a gateway review, on a risk and reward basis be approved.

5.   That a second design phase aimed at bringing further services forward for improvement and savings be endorsed.