To receive the annual report regarding customer feedback in relation to the Children’s Services directorate.

The Customer Relations Manager introduced the Customer Relations Annual Report 2013/14 that enabled the Council to review important customer feedback identify how practices might be improved.  In light of the report a Member queried whether complaints were received about agency staff and how they compared to CBC staff.  In light of a Member query the Customer Relations Manager advised that data did not distinguish between CBC and agency staff but all complaints were followed up.

RECOMMENDED that the report be welcomed and future reports be provided to Committee in a more timely way.