Issue - meetings

Issue - meetings

Outcomes of Responsive Council enquiry

Meeting: 24/01/2017 - CORPORATE RESOURCES OVERVIEW & SCRUTINY COMMITTEE (Item 38)

38 Outcomes of Responsive Council Enquiry pdf icon PDF 55 KB

 

To consider the outcomes of the scrutiny enquiry into Council Responsiveness in order to make recommendations to the Executive.

 

Additional documents:

Minutes:

The Head of Governance delivered a report on the Outcomes of the Responsive Council Enquiry and highlighted the key findings and recommendations. Proposals included investment in a mechanism to enable information to monitor and track customer complaints in addition to the complaints, compliments and comments currently provided. 

 

Residents had raised the need for enhanced engagement and this had tied up with the work of the Deputy Executive Member for Communities to develop additional joint committees.

 

Recommended

1.    The Committee endorsed the report and the recommendations to Executive.

2.    A report on proposed additional joint committees be submitted to a future meeting of the Committee.