To receive the recommendations of a Corporate Resources Overview and Scrutiny Committee enquiry into Council Responsiveness.

1.      That the report and recommendations of the enquiry, set out at Appendix 1 to the report, be noted.

2.      That a response to the report be submitted to the Executive for consideration within two months indicating what action, if any, it proposes to take and if it decides to take no action, the reasons for that decision.

The Executive considered a report from the Chairman of the Corporate Resources Overview and Scrutiny Committee that provided the outcome of the scrutiny enquiry into Council Responsiveness.  The review had considered the customer experience when contacting the Council and the extent to which residents could influence the Council’s decision-making.

Reason for decision:  To enable the Executive to review the recommendations emerging from the enquiry before determining its response.

RESOLVED

1.      that the report and recommendations of the enquiry, set out at Appendix 1 to the report, be noted; and

2.      that a response to the report be submitted to the Executive for consideration within two months indicating what action, if any, it proposed to take and if it decided to take no action, the reasons for that decision.