To agree the response of the Executive to the outcomes of a scrutiny enquiry into council responsiveness as received at the previous Executive meeting on 4 April 2017.

That the response, set out at Appendix A to the report, be approved including the proposed actions to be taken in light of the recommendations of the enquiry.

The Executive considered a report from the Deputy Leader and Executive Member for Corporate Resources that proposed a response to the outcomes of a scrutiny enquiry into council responsiveness.  Many of the recommendations proposed by the enquiry were being pursued.  The remaining recommendations fell into three broad categories for which action was proposed:-

·         focusing on customer experience to enhance intelligence and tailor services accordingly;

·         enhancing the accessibility of the Council’s decision making process in addition to creating a focal point with town and parish councils; and

·         focusing on community engagement, consultation and co-production.

Reason for decision:  To enable the recommendations, where applicable, to be implemented.

RESOLVED

that the response, set out at Appendix A to the report, be approved including the proposed actions to be taken in light of the recommendations of the enquiry.