To receive an update in relation to the recommendations of the Overview

and Scrutiny enquiry into Council responsiveness that were accepted by

the Executive in June 2017.

The Deputy Leader and Executive Member for Corporate Resources introduced an update on the progress made on the Council’s Responsiveness Enquiry.  Progress had been achieved on the majority of recommendations accepted by the Executive.

With regards to Joint Committees, work was in hand and would be reported to Members when completed.

Despite changes made to the online complaints and compliments site for Highways, responsiveness was still causing concern in some areas and the Director of Community Services confirmed the trend was improving with less complaints and more compliments being received by the service.

Noted the update.