To receive and comment on the relevant performance monitoring information.

The Head of Knowledge and Insight introduced the 2017/18 Outturn Report that detailed performance for the Council’s Medium Term Plan (MTP) indicator set.  Members raised the following comments in summary:-

·         Concern regarding silo working within the call centre. In response, the Executive Member for Adult Social Care and Housing Operations (HRA) noted the concerns and advised a ‘channel shift’ project was underway to encourage Members and residents to use the website rather than the call centre.  Apologies were extended for the delay in responding to calls which was due to the continued high volume of staff who had left the service and moved on to other areas of the Council.

·         The Director of Social Care, Health and Housing was requested to provide an update on the numbers of volunteers presently recruited to support residents that had asked for help.

RECOMMENDED that a request for an update be submitted to the Director of Social Care Health and Housing on the escalating support required  to  support residents and their dependency on the voluntary services.