Issue - meetings

Issue - meetings

East of England Ambulance Service Trust - Performance Update

Meeting: 18/03/2019 - SOCIAL CARE, HEALTH & HOUSING OVERVIEW & SCRUTINY COMMITTEE (Item 152)

152 East of England Ambulance Service Trust - Performance Update pdf icon PDF 3 MB

 

To receive a verbal update on the performance of the East of England Ambulance Services Trust.

 

Minutes:

The Sector Head of Service Delivery at the East of England Ambulance Service Trust (EEAST) introduced a presentation that set out current key performance on response and hospital turnaround time measures.  The data provided response times for the BCCG area and did not include measures by hospital or the BLMK STP footprint, although residents were taken to other hospitals including Milton Keynes and North East Hertfordshire (The Lister).

The key issues highlighted were:-

·         An increase in handover times at the Luton and Dunstable Hospital.  EEAST was working jointly with the Trust to improve the handover process.

·         Along with partners the Trust had continued to evolve multi-disciplinary services.  New initiatives were under discussion with Fire and Police authorities and the Trust was keen to ensure there was collaborative working.

·         Non-Emergency Passenger Transport Services (NEPTS) performance had improved; however, the Trust had not been able to fill current vacancies and had sub-contracted to the Private Ambulance Service.  There was a drive to recruit for this service locally and across the board.

In response to a question, the Sector Head advised whilst there was a vacancy pressure for NEPTS, the budget overall was not under pressure in Bedfordshire. 

The Sector Head advised the helicopter response service was run by a charity and the volume of use was very small.  Response times data was included in the general response data.

RECOMMENDED The Committee:-

·         Welcomes those areas where the service is meeting and exceeding targets.

·         Welcomes work done to improve the non-emergency patient transport service but notes there are still some recruitment challenges.

·         Reminds the Service that this Council is responsible for the residents of Central Bedfordshire so its interest is primarily in respect of these residents.